Will your exhibitors and attendees come back?


Hey, event organizers! I have some bad news for you. You are going to have to re-engage with attendees and exhibitors all over again – as if it were the first time. They have gone 12 to 18 months without your face-to-face events. They may or may not have done some of your virtual events, but they’ve had a vacation from the schlepping involved in physically attending one of your shows.

And there’s no certainty they will return.

You’ll have to prove yourselves to your customers all over again as part of the relaunch of your events. In so doing, your attendees and exhibitors will want to know:
  • Will you have the top products at your show?
  • Will you have the best content and education available?
  • Will the right people to meet be in attendance?
  • Will their competitors be there?
  • What if they were to skip the event and see how the non-attended event performs?
 
Rather than just roll out the latest version of your last show, to match the success of your last pre-pandemic event will require you to do more. And here’s the bad news: you probably will not succeed the first time. Your first show may only get a small fraction of the pre-pandemic attendance and exhibitor participation. Will that be sufficient to convince both to come back a second time? Will it be enough for you to take the chance of holding the event and will it be profitable for you to do so?
 
The goal of your first post-pandemic effort is to do well enough in terms of exhibitors and attendees that it becomes a pathway to your second event – the one that will be the star.
 
Notice that I haven’t even mentioned the challenges found in the CDC’s health and safety requirements, as outlined in a March 12th article in Successful Meetings. My favorite line in the article is “Are there any ways to reduce the number of attendees?” That’s hardly the goal that would typify most traditional event managers. The point is we can’t afford to coast, with a “the past equals the future” attitude in terms of attendance and exhibitor buy-in.
 
Your customers have had a lot of time away from your events. Will they feel the need to return? You better develop a plan to ensure they do.

Hey, event organizers! I have some bad news for you. You are going to have to re-engage with attendees and exhibitors all over again – as if it were the first time. They have gone 12 to 18 months without your face-to-face events. They may or may not have done some of your virtual events, but they’ve had a vacation from the schlepping involved in physically attending one of your shows.

And there’s no certainty they will return.

You’ll have to prove yourselves to your customers all over again as part of the relaunch of your events. In so doing, your attendees and exhibitors will want to know:

• Will you have the top products at your show?
• Will you have the best content and education available?
• Will the right people to meet be in attendance?
• Will their competitors be there?
• What if they were to skip the event and see how the non-attended event performs?

Rather than just roll out the latest version of your last show, to match the success of your last pre-pandemic event will require you to do more. And here’s the bad news: you probably will not succeed the first time. Your first show may only get a small fraction of the pre-pandemic attendance and exhibitor participation. Will that be sufficient to convince both to come back a second time? Will it be enough for you to take the chance of holding the event and will it be profitable for you to do so? 

The goal of your first post-pandemic effort is to do well enough in terms of exhibitors and attendees that it becomes a pathway to your second event – the one that will be the star. 

Notice that I haven’t even mentioned the challenges found in the CDC’s health and safety requirements, as outlined in a March 12th article in Successful Meetings. My favorite line in the article is “Are there any ways to reduce the number of attendees?” That’s hardly the goal that would typify most traditional event managers. The point is we can’t afford to coast, with a “the past equals the future” attitude in terms of attendance and exhibitor buy-in. 

Your customers have had a lot of time away from your events. Will they feel the need to return? You better develop a plan to ensure they do.



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